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Sr. Logistics & SOP Manager


Supply Chain and Logistics
Republic of Korea - Seoul Office

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) and hair styling tools, which are sold in more than 82 countries across the world. We are on a mission to improve our customer’s lives: whether that be by making the the air they breathe safe and clean, or connecting them to high performing machines, which keep their homes clean. 

About the role

The Sr Logistics and SOP manager is a key position within the team and responsible for

1) End to End Supply Chain Operations – T the import & export, domestics logistics operation, order fulfilment, reverse logistics

2) Development/ Implementation/Improvement of flawless work processes enhancement

3) Operations excellence in terms of Supply Chain

Main Duties/Responsibilities:

The role will manage the import & export, domestics logistics operation, order fulfilment, reverse logistics, with below main areas of responsibility,

  • Managing the end to end logistics service to fulfil the demand from both our B2B and B2C customers
    • Lead the team to manage daily logistics operation including warehousing and transportation with 3PL to fulfil customer order in Korea
    • Own the resolution to manage the daily operation exceptions
    • Manage sales order processing team to secure precise and in-time order entry.
    • Manage the logistics resource and capacity planning with 3PL to fulfil the demand fluctuation during peak season like black Friday event
    • Manage the logistics SOP to drive the operation compliance with 3PL
    • Manage the reverse logistics, regular revisit the return policy and assess the risk and opportunity to drive operation efficiency, compliance and brand protection
    • Initiate projects to enhance the operation reliability and stability
  • Establishing and managing the supplier performance and efficiency
    • Develop the supplier performance mechanism, score card, Service Level Agreement, etc.
    • Lead the annual supplier RFQ process and relevant contract management
  • Managing logistics operation optimization
    • Logistics network assessment and optimization
    • Warehousing and Transportation flow simplification, Lean program
    • Own the logistics spending, drive the cost saving project to achieve the annual saving target
    • Own the logistics systems, actively adapt new techniques to achieve higher logistics efficiency and visibility.
  • Engaging with internal/external parties including,
    • Customs engagement to understand the regulation and industry knowledge
    • Customer broker compliance
    • Commercial team, including internal sales team, and also external key

Other duties

  • Identify problems and find solutions
  • Think outside of the box, identifying opportunities for improvement

About you

  • Minimum 8 years of experience in supply chain or logistics management, logistics experience in e-commerce field or Home appliance product industry is a plus
  • 5+ years’ people management
  • Experience of LEAN logistics management, project management are preferred
  • Good knowledge of logistics systems, e.g.  WMS, SAP is a plus.
  • Result-oriented and good problem-solving skill
  • Good communication skills and capacity for teamwork
  • Positive, can-do attitude to business

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.