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Store Manager

Summary

Salary
Starting salary will be based on experience and credentials
Team
Retail Operations
Location
Toronto - Canada

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

About the role

This is a 12 month full time contract opportunity.
People leadership – Lead and develop a team of high performers
  • Lead a fun, engaging and ambitious in-store culture ensuring the team is involved, valued and recognized for their contribution and is regularly invited to share feedback to improve Store performance
  • Spend time coaching Assistant Store Managers, identifying skills and opportunities for development; provide advice and guidance on staff issues when needed
  • Ensure seven day leadership for the store; oversee the creation of the store schedule to ensure leadership coverage for all hours of operation
  • Own line management responsibility for the Assistant Manager team; ensure clear ownership and accountability of various Operating Plan headings are given to Assistant Managers
  • Ensure that there is a communication and engagement strategy to ensure Store staff are aware of their measures of performance and bonus objectives and fully informed of promotions/changes/current focuses
  • Develop and execute a strategy to hire and retain the best talent; be able to spot and develop talent in Store to ensure a succession plan
  • Work with HR team to ensure that all performance and behavioral concerns are being addressed and that the necessary tools to track HR issues are in place

On-going store operations – maintain a model of operational excellence and flawless retail execution
  • Translate the strategic goals into retail operational plans to achieve the required targeted growth in customer experience, sales and profit; identify and optimize promotional opportunities; develop a realistic retail operating plan for the short term (12 months) and medium term (2-3 years)
  • Be fully versed in the content of the Operating Manual and ensure every element is executed; ensure highest degree of retail execution on a daily basis through Assistant Manager and wider team
  • Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
  • Partner with IT team regarding any required changes or upgrades to store POS or IT systems
  • Maintain and constantly develop innovative and cost effective stock generation; monitor stock weekly to achieve bottom line sales budget against monthly targets
  • Maintain a tight control on all expenditures, working with the Head of Retail Operations and Finance to measure overall success
  • Work closely with third parties to ensure they are spending in line with the budgets provided; ensure the correct procurement process is followed for new contracts/relationships
  • Seek opportunities to drive efficiencies and reduce spend

Drive iconic service and sales
  • Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our shopper’s expectations, whilst balancing this with a safe, compliant and cost controlled culture
  • Execute plans for live events to ensure theatre and education for Dyson shoppers
  • Review shopping patterns, to ensure we have the right people in the right place at the right time; review colleague demographics, shopper demographics and the ratio of full time part time mix (dependent on market) to ensure the best experience possible every day
  • Build and maintain great relationships with internal and external partnerships to influence and contribute to the development of the business
  • Be aware of competitors and wider market
  • Drive the sharing & delivery of best practice & act as external ambassador for the business in local forums
  • Lead and converse with senior colleagues up to and including Director level; be comfortable  hosting store visits with senior leadership and VIPs

About you

  • Minimum of 6 years of experience in a customer-facing, retail setting required with 4+ years of retail management experience required
  • Experience in leading all sales and operational aspects of a retail store required
  • Experience in managing work schedules, stock management, compliance, health and safety, security
  • Experience in developing, planning and executing events/driving interest and footfall
  • Experience in developing promotional programs that drive sales, either direct or through partners
  • Proven experience in launching new products to market
  • Experience managing a P & L required
  • Experience working with or in a premium or luxury brand preferred
  • Bachelor’s Degree strongly preferred or equivalent experience required
  • Must be a highly motivated, enthusiastic team player, driven by creating an innovative customer experience – directly and through a strong team
  • Ability to motivate, inspire, and lead a growing team in an ever-changing business environment
  • Dynamic, driven, energetic, engaging and ability to think analytically and drive for results
  • Ability to identify trends, report results, draw relevant conclusions and recommend action to management
  • Must have a high level of customer focus
  • An innovative thinker who enjoys learning and solving problems
  • Ability to work a varied schedule including nights and weekends if needed
  • Ability to lift, push or pull up to 30lbs


Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial:
  • Competitive Hourly Wage
  • Store Performance Bonus Program
  • Product Ownership Program
  • Employee Discount Program
  • Employee Referral Program

Lifestyle:
  • Paid Holidays and Vacation Time
  • Employee Assistance Program

Dyson is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please send an email to Careers.us@dyson.com. Dyson is an Equal Opportunity Employer.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.