- India - Mumbai Palladium Demo Store
Dyson is a global technology company on a mission to improve peoples’ lives; whether that be by engineering high performance technology to keep their floors and air clean – to patented beauty innovation to style their hair.
About the Role :
At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners.
Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and ensuring that customers are well informed and are guided to select the right product to solve their problems. When shoppers have the right product for their needs, they are excited to share their experience with others - that's what we are looking for!
Each store or "demo" as we refer to it in Dyson, will be an experiential and interactive space with a calendar of frequent events to drive traffic and keep the store fresh and exciting. We need a store manager who knows how to create and maintain an exciting store environment, is interested in design and technology and has a proven track record of building and managing a high performing team.
We are looking for creativity, a free thinker, someone who wants to use this unique space to educate and excite people about technology and our products. You will be responsible for the store 100%.
- You will work closely with the marketing, PR, digital, sales and finance teams to develop a frequent calendar of events and promotions
- Understand the shopper's needs through discovery and consultation to identify the appropriate products to address their needs and desires
- As a good people manager, you know how to build, train, and lead a strong team. Behind the scenes, you oversee operations such as inventory and visual merchandising.
- You will report results and recommend relevant actions to management
- Jointly with management you will define and monitor key metrics that define success, from traffic generated to demos delivered to units sold to customer feedback.
- Act as the in-store representative for all Dyson products
- Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities
- Demonstrate values and behaviors consistent with Dyson's culture
About You :
- At least 9-11 years of experience in a customer-facing sales setting. Cross industry experience is welcome.
- Understands operations, managing work rosters, stock management, security, and all day to day requirements of running a store
- Proven ability to drive amazing customer experiences - and results - directly and through a strong team
- Experience in identifying trends, reporting results, drawing relevant conclusions, and recommending action to management
- Experience in building, developing, and leading a team
- Diplomacy, countenance, and the ability to adapt to challenges while remaining calm. Ability to consistently deliver great customer experiences - no matter what the situation
- Must be a strong project manager who is proactive, highly organized, excellent at multi-tasking, comfortable under pressure.
- Able to work effectively as a team member and across multiple teams
- Experience in developing, planning, and executing events/drive interest and footfall
- Experience in developing promotional programs that drive sales, either direct or through partners.
- Strong communication skills in English both verbally and in written form
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.