Supplier Relationship Manager

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

About the role

The new Employee Services function within Dyson Business Services (DBS) organisation will provide process and service excellence to support Dyson’s growth ambitions, with a goal of innovating and enhancing employee services over time, to meet the changing needs of the business.

Joining the team as we grow globally, you’ll be leading relationship management activity by building, evolving and nurturing relationships with our largest strategic suppliers.  In this new role, you’ll be developing our approach to governance through the implementation of new supplier management frameworks and analysing and managing financial and non-financial information to underpin the delivery of long term commercial and financial plans.  

Partnering with business leaders across Supply Chain, IT, Procurement, Finance and HR and others, you’ll undertake business reviews with these suppliers to align our operating model and technology to achieve value and performance-based outcomes.

Other key responsibilities will include:

• Defining and executing strategies to drive performance, including quality, customer satisfaction and cost in partnership.
• Managing the commercial impact of operational changes and gain supplier and senior management approval of changes.
• Managing third party performance against key SLA’s and KPI’s and challenging supplier costs etc.
• Producing reports for senior leadership through obtaining performance information from vendors.
• Supporting the development and optimisation of SRM tools, methodology and practices (within a relatively ‘greenfield' environment) to implement a global best-practice approach.

You’ll be based on site, either at our state-of-the-art technology campus in Malmesbury, Wiltshire or our office in Bristol City Centre.

This is a unique opportunity to truly influence our supplier management strategy and contribute your ideas to help develop and perfect our best practice approach!

About you

You’ll be an experienced Supplier/Vendor Relationship Manager with a background in a large, complex organisation(s) (preferably global).  You’ll demonstrate previous success in managing large-scale supplier contracts across multiple disciplines and you’ll enjoy working strategically and building new approaches to deliver success.

Other key requirements include:

• Previous experience operating contracts and commercial terms.
• Exceptional communication and interpersonal skills, adept at building strong relationships at senior levels.
• Strong analytical skills with the ability to draw conclusions from data in a logical and systematic way and present complex data in a clear and compelling manner.
• Experience in financial planning and management, budgeting and investment appraisal skills, with an inherent appreciation of quality and attention to detail.
• Highly collaborative approach, able to pull information from others with minimal impact / oversight and comfortable owning discrete deliverables.
• ITIL Service Management accreditation will be an advantage.

Benefits

Financial

• Performance-related bonus scheme 
• Competitive pension scheme
• Life assurance and income protection
• Discounts on Dyson machines

Lifestyle

• Free bus travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon
• 27 days’ holiday (plus public holidays)
• Ability to purchase additional holidays
• Free parking on-site (excluding Bristol)
• On-site hair salon, sports centre and gym – all free
• Free lunch and free, (unlimited) hot drinks and fruit
• Free on-site Lifestyle Assist service (concierge)
• Electric vehicle salary sacrifice scheme

Health & Wellbeing

• Private medical insurance
• Dental insurance
• Health Assessments
• Employee Assistance Programme
• Free GP service (both on-site and digital)
• Free gym, fitness classes and wellbeing centre on-site
• Fertility treatment and menopause support

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.