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Supplier Relationship Manager


Supplier Relationship Management
United Kingdom - Malmesbury Office

About us

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Joining the team as we grow globally, you will be building and evolving our relationships with our largest strategic suppliers. In this new role you be developing our approach to governance through the implementation of new supplier management frameworks.

About the role

You will be partnering with business leaders across Supply Chain, IT, Procurement, Finance and HR and others as required. Undertaking business reviews with our strategic suppliers you will align our operating model and technology to achieve value and performance based outcomes. You will also:

  • Establish and ensure continued operationalisation of an effective governance structure that delivers overall relationship and financial oversight, ensuring appropriate financial rigor is applied on all key investment decisions.

  • Define and execute strategies to drive performance, including quality, customer satisfaction and cost in partnership.

  • Manage the commercial impact of operational changes and gain supplier & Dyson leads’ approval of such changes.

  • Manage and monitor third party performance against key SLA’s and KPI’s, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate.

  • Champion the management of the Supplier/s by ensuring the operational and business leads perform the required tasks and responsibilities on time.

  • Produce timely and effective reports for senior leadership through obtaining performance information from vendors.

  • Support the development and optimisation of SRM tools, methodology and practices within a relatively 'greenfield' environment to implement a global best-practice approach.

  • Drive continuous improvement through effective feedback processes.

  • Be responsible for the creation, optimisation & risk mitigation from ongoing contractual engagements across a range of services.

About you

As an experienced Supplier Relationship Manager you will have managed large scale supplier contracts across multiple disciplines. You will enjoy working both strategically and building new approaches to deliver success. You will have:

  • Strong communication and inter-personal skills with the ability to create strong relationships at senior levels.

  • A highly collaborative approach, able to pull information from others with minimal impact / oversight and comfortable owning discrete deliverables.

  • Strong analytical skills with the ability to draw conclusions from data in a logical and systematic way, and present complex data in a clear and compelling manner.

  • Experience operating contracts and commercial terms.

  • Experience in financial planning financial management, budgeting and investment appraisal skills, with an inherent appreciation of quality and attention to detail.

  • ITIL Service management accreditation.



  • Performance related bonus scheme

  • Competitive pension scheme

  • Life assurance

  • Discounts on Dyson machines and retail discounts

  • Free bus travel to and from campus (from Bristol, Chippenham and Swindon)


  • 27 days’ holiday (plus bank holidays)

  • Free on-site lunches, fruit and hot drinks

  • Free on-site sports centre, gym, hair-salon, lifestyle assist (concierge)

  • Electric vehicle salary sacrifice scheme

  • Ability to purchase additional holiday


  • Private medical insurance and dental insurance

  • Employee assistance programme, digital GP, prescription service, fertility treatment support


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.