- Quality and Reliability
- United Kingdom - Malmesbury Office
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
Dyson offers a unique opportunity for talented individuals to invent, design and develop market leading products for the global market. By working in our world-class research, design and development (RDD) department, these individuals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our ambition of being truly different and better than our competitors.
About the role
The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition. We have a responsibility across all product categories, to include: haircare, environmental and floor care products. We have the ability to directly impact on the experience of customers and their journeys when contacting Dyson in need for help. The scope of the role is to ensure that early proposed and agreed Serviceability priciples of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS). This role focuses on Design for Serviceability (DFS) and provides key expertise working with Design, Quality and Manufacturing teams, with a particular focus on our future Connected products, enhancing the serviceability level of Dyson products and providing tangible solutions for our Customer Service and Aftersales teams to aid in the fix of the product. The balancing of cost and customer satisfaction as principle elements of all available solutions always has to be considered.
Product communication levels and connectivity requirements; working with connectivity and software/electronics Teams to support Service Strategies.
Early (pre BA) requirements
Product function confirmation
Status reviews (BA-TS)
Assess progression versus targets
Equipment & tools requirements:
Pre TS requirements
Eng screen/EEPROM access
Support & feedback reporting
- Monitoring (Post launch)
Customer facing Teams
Link back into CRS and Design
Ad hoc communications
Tech and Training Teams
Day to day
The Technical lead will be required to make tangible contributions to the following:
Champion DFS and contribute to define and implement Serviceability Requirements into Product Design.
Seek opportunities in Sustainability with a long term view for product life cycle
Prepare Business cases to support proposed Serviceability requirements to ensure clear visibility of rationale by wider business.
Closely collaborate with Markets to optimise on service (repair/refurb) procedures through proposed Service Requirements.
Champion shortest path to Customer resolution.
Create and update documentation packs in readinees to TS handover. (tech and training delivery Teams)
Clearly communicate/share projects status as per agreed process.
Closely collaborate and support post TS team in realisation of any equipment and infrastructure piece developed in line with any given Service Strategy.
Contribute to FMEA forums and technical analysis with Engineering, Manufacturing and Quality teams, to ensure overall Service strategy is met by developing correct connectivity and product communication platforms.
Proven experience in manufacturing, quality, design and reliability is essential
You will currently be working for an organisation where improving Customer Satisfaction is fundamental to long-term strategy
Knowledge and understanding of customer product design and customer experience is essential
Motivated and innovative in finding viable solutions to meet deliverables any given timeline
Product applied mechanical/electrical/software qualifications desirables
Product connectivity architecture knowledge/qualifications essential
Effective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change
Ability to multi-task and successfully balance multiple deliverables
Ability to review new engineering designs and provide feedback for serviceability enhancements
Prior experience in developing, optimizing, and documenting technical procedures.
Performance related bonus
Company paid Life Assurance
Discounts on Dyson machines
Competitive pension scheme
Purchase additional holidays
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
Endless free coffee and tea, and a free lunch
Free on-site hair salon
On-site lifestyle Assist
Electric vehicle scheme
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Fertility treatment support
On-site gym and sports centre
On-site wellbeing centre
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.