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Technical Lead-Connectivity/Comms

Summary

Salary
Competitive
Team
Quality and Reliability
Location
United Kingdom - Malmesbury Office

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Dyson offers a unique opportunity for talented individuals to invent, design and develop market leading products for the global market. By working in our world-class research, design and development (RDD) department, these individuals have the opportunity to work alongside leading technical specialists and highly motivated creative people to create products which fulfil our ambition of being truly different and better than our competitors.

About the role

The Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition. We have a responsibility across all product categories, to include: haircare, environmental and floor care products. We have the ability to directly impact on the experience of customers and their journeys when contacting Dyson in need for help. The scope of the role is to ensure that early proposed and agreed Serviceability priciples of product design are adhered to by controlling architecture changes and assembly integration through milestone process up to design freeze (TS). This role focuses on Design for Serviceability (DFS) and provides key expertise working with Design, Quality and Manufacturing teams, with a particular focus on our future Connected products, enhancing the serviceability level of Dyson products and providing tangible solutions for our Customer Service and Aftersales teams to aid in the fix of the product. The balancing of cost and customer satisfaction as principle elements of all available solutions always has to be considered. 

Specifically:

Product communication levels and connectivity requirements; working with connectivity and software/electronics Teams to support Service Strategies. 

Product Requirements: 

  • Early (pre BA) requirements 

Product function confirmation 

Diagnostics (selfserve/repair) 

Enviro/Usage (selfserve/repair) 

Connect. journey 

  • Status reviews (BA-TS) 

Assess progression versus targets 

Equipment & tools requirements: 

  • Pre TS requirements 

App development 

Eng screen/EEPROM access 

GUI/Tool S/ware  

Support & feedback reporting 

  • Monitoring (Post launch) 

Customer facing Teams 

Link back into CRS and Design 

Ad hoc communications 

Tech and Training Teams 

Day to day 

The Technical lead will be required to make tangible contributions to the following: 

  • Champion DFS and contribute to define and implement Serviceability Requirements into Product Design. 

  • Seek opportunities in Sustainability with a long term view for product life cycle 

  • Prepare Business cases to support proposed Serviceability requirements to ensure clear visibility of rationale by wider business. 

  • Closely collaborate with Markets to optimise on service (repair/refurb) procedures through proposed Service Requirements. 

  • Champion shortest path to Customer resolution. 

  • Create and update documentation packs in readinees to TS handover. (tech and training delivery Teams) 

  • Clearly communicate/share projects status as per agreed process.  

  • Closely collaborate and support post TS team in realisation of any equipment and infrastructure piece developed in line with any given Service Strategy. 

  • Contribute to FMEA forums and technical analysis with Engineering, Manufacturing and Quality teams, to ensure overall Service strategy is met by developing correct connectivity and product communication platforms. 

About you

  • Proven experience in manufacturing, quality, design and reliability is essential  

  • You will currently be working for an organisation where improving Customer Satisfaction is fundamental to long-term strategy  

  • Knowledge and understanding of customer product design and customer experience is essential  

  • Motivated and innovative in finding viable solutions to meet deliverables any given timeline 

  • Product applied mechanical/electrical/software qualifications desirables  

  • Product connectivity architecture knowledge/qualifications essential 

  • Effective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change 

  • Ability to multi-task and successfully balance multiple deliverables 

  • Ability to review new engineering designs and provide feedback for serviceability enhancements 

  • Prior experience in developing, optimizing, and documenting technical procedures. 

​Benefits

Financial:
 Performance related bonus
Company paid Life Assurance
Discounts on Dyson machines
 Competitive pension scheme
Purchase additional holidays 

Lifestyle:
27 days holiday plus statutory bank holidays
Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
On-site parking
Endless free coffee and tea, and a free lunch 
Free on-site hair salon
On-site lifestyle Assist
Electric vehicle scheme 

Health:
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Fertility treatment support
On-site gym and sports centre
On-site wellbeing centre
 

#LI-DYSON


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.