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Trainer (2-5 yrs)

Summary

Salary
Competitive
Team
Customer Service and Inside Sales
Location
Republic of Korea - Seoul Office

Main Responsibilities

The primary focus of the Trainer is to develop and deliver skills for improving sales/service capability and operational effectiveness of both teams. They will be required to engage with internal sales, marketing and customer service to develop training materials and tools and then implement these across the sales team and key retail/service partners.

Person specification

Product expertise and training

  • Ensure sales team are experts in Dyson products across all categories as well as training on sales techniques to explain key features and benefits
  • Support in the generation of a product culture where all employees understand Dyson technology, products and promote advocacy of the brand
  • Take personal responsibility for maintaining knowledge of Dyson product range (past, present and future), competitor products and activities and overall awareness of the categories Dyson participates in
  • Ensure sales team are aware of competitor products in the categories we operate in and can identify the key difference between Dyson and competitors
  • Ensure customer service team understand Dyson value, technology, products and promote advocacy of the brand

Sales/service capability development and operational effectiveness

  • Drive sales/customer service effectiveness through the development and implementation of supporting tools, materials, systems and reporting
  • Maintain the sales/customer service capability framework in conjunction with HR and work with training manager to ensure assessment, development and coaching is executed consistently and in alignment with development objectives.
  • Proactively coordinate and manage new starters in the sales/customer service team with a comprehensive onboarding plan that covers all elements required to be effective in the role as soon as possible, including but not limited to Dyson process, product training, capability framework and relevant systems/reporting
  • Liaise with Marketing to produce sales/customer service aids and materials for use by sales team

Sales/customer service competencies and training delivery

  • Develop and enhance sales/customer service competencies and softskill trainings based on audience needs
  • Deliver the methodology as well as the role-playing session that sales/customer service can practice with real case study

Fulfil other duties as required

  • Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
  • Fix things that you can see need fixing
  • Identify problems and find solutions

Experience and Education

Experience

  • 2-5 years in delivering training and creating contents
  • Experienced in working and understanding field sales and service
  • Understanding the selling skills needed (listening / questioning and closing)
  • Knowledge of using best practice sales process

Skills

  • Written and verbal skills - able to communicate at all levels of the business
  • Presentation skills
  • Ability to work in a fast paced and challenging environment
  • Strong stakeholder management

Competencies

  • Team player
  • Adaptable/flexible – able to multi task
  • Approachable
  • Well-organized
  • Communication
  • Ability travel across the country to attend meetings, training events and recruitment
  • Drive and motivation


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.