- Information Technology
- Singapore - Technology Centre
At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.
Dyson IT are mid-transformation. Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.
Our Digital Workplace Services team
The Digital Workplace Services Team in which this role is aligned exist to:
Deliver world class Service Desk, End User Computing, Collaboration, Legal, Payroll, Communications and HR IT Services to Dyson’s global employees (circa 15,500 users)
Ensure ITIL aligned governance and standards are followed
Drive continual improvement into the Digital Workplace services space in line with Dyson’s growth
Deliver a roadmap for all Digital Work place services to drive transformation required to support Dyson’s blueprint
Establish and maintain strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
About the role
Reporting to the Unified Communications Architect in the UK you will be responsible for the end to end technical delivery of Unified Communications related Digital Workplace project and programmes in the APAC region. Working alongside a project manager and delivery team you will be responsible for ensuring that the enhancement/project/programme is delivered to a high technical standard and in line with your Architect’s roadmap and high level design.
You will be responsible for:
Providing technical specialist expertise in all Digital Workplace deliveries for Unified Communications
Gathering and/or reviewing technical project requirements
Creating and/or reviewing low level technical designs
Validating that technical designs are fit for purpose
Develop coding and development standards ensuring solutions are suitably assured and of high quality
Performing technical implementations where required
Supporting the technical development and delivery of project/programmes/enhancements
Validating third party delivery partner test plan and results
Performing technical test validation of functional and non functional requirements
Supporting UAT testing
Validating and/or creating implementation and regression plans
Supporting and/or performing post go live testing
Supporting the service introduction, release and change management processes to ensure that technical deliveries are well planned and executed into operations including required documentation/videos etc.
Identify improvement opportunities for future technical deliveries
Provide input and support to the Unified Communications Architect of future roadmaps
Potential extensive APAC and some wider global travel to support effective technical project delivery
Identify, own and manage risks and issues relating to the technical project delivery, ensuring that mitigating actions are agreed and executed.
Stay abreast of trends in your domain of expertise including management, technologies, sourcing, policies, procedures and other external changes that could have an impact on your domains technical delivery at Dyson
Build knowledge, capacity and capability within teams, promoting a culture of continuous improvement.
Proactively drive innovation, with new ideas and options made available by new technology and process.
Task management of technical delivery teams
Ensure that you and third party delivery teams are working within the bounds of Dyson’s policies and any global legislative compliance e.g. GDPR, PCI, Cyber Security standards etc
Ensure technical compliance to technical design authorities and architectural principles and roadmaps.
Provide SME Unified Communication capability to the DWS Operational teams in the event of complex operational issues
Provide Exec/C Suite Unified Communication support in our Singapore locations alongside our chosen UC support partner.
Previous project design & delivery experience at a technical level with technologies & concepts within the UC domain Not limited to, but ideally have experience with the following technologies:
UC, UCaaS, CCaaS
Skype for Business Server, Microsoft Teams, Amazon Connect, Ring Central
End-user Devices & OS
Windows, MacOS, IOS
Collaboration Spaces & AV
AV Control Systems, Video Conferencing, Wireless Content Sharing solutions
Polycom, Crestron & Microsoft Collaboration solutions
Videowalls & Digital Signage solutions
Higher Education lecture capture systems
Microsoft Teams/Stream Live Streaming
Condeco, Crestron XiO
Messaging, Identity, MDM
Exchange Server, Exchange Online, Unified Messaging, Cloud VoiceMail
AAD Connect, Azure Active Directory, Active Directory, PKI
Intune, MFA, Conditional Access
Enterprise Voice, Direct Routing, Ribbon SBC’s, SIP trunking
Legacy PBX platforms, Avaya Aura, ISDN, Fax, Fax2Email, DECT
Telco Carrier management
LAN, WAN, Wi-Fi, MPLS, SD-WAN, PROXY, PAC, VPN, QOS, DPI, 802.1x, CISCO FTD, CISCO ISE
You will have at least 3 years experience as a Unified Communications expert in an Architect, Technical or Support specialist role (or similar) for a similar sized organisation
Understanding of project and service management frameworks e.g. Prince, Agile, ITIL
Proven experiencing of providing global technical delivery in Unified Communications
Unified Communications certifications/qualifications
Experience of working with internal and external project and operational support teams
High level of analytical, conceptual, and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Quality focused and highly flexible
Thinks ahead and anticipate problems, issues and solutions
Comfortable working outside of core working hours when necessary to complete the task in hand and support project go lives and hypercare timelines
Capable of effective communication with senior stakeholders up to C-suite
Dyson monitors the market to ensure competitive salaries and pension contributions. Beyond that, you’ll also enjoy a profit-related bonus, generous leave and life insurance. But financial benefits are only the start of a Dyson career. Rapid professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, flexible working hours, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to creativity, innovation and ambition.
At Dyson, it's about more than our machines. We recognise that our success comes from our inventive people. We believe in including everybody and supporting you on your journey with us
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.