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Web Content Lead

Summary

Salary
Competitive
Team
Media
Location
United Kingdom - Malmesbury Office

About us

Dyson is growing fast, and our ambition is huge – more categories, more locations and more people. Our technology is unique and complex, so it’s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology.

Our in-house Creative team are responsible for explaining why our technology is better and ensuring that Dyson is always presented in the right way. We bring Dyson Technology to life, providing imagery, films, content, experiences, and services that explain our machines, their benefits, and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines. Alongside updating the front-end content, the Platform Team is responsible for testing new features on our Dyson CMS systems before they are implemented, ensuring new features work as expected without affecting any of the current features.

Please note that we do not offer hybrid/remote working for this position

About the role

As our Platform Lead, reporting into the Head of Digital Delivery, you will be accountable for updates and maintenance for all web content across Dyson.com, ensuring all new product campaigns are completed on time and accurately, with ongoing updates to customer facing UX, copy, and imagery. You will also be responsible for the third-party relationship management of Hogarth’s offshore team, in their CMS capacity.

You will manage a team of Senior Platform Specialists and Platform Specialists, as well as roughly 30 external content admins, looking at our resource across various work streams, lining up the team’s goals with the goals of the business, and providing input for the team’s career development. For the external, offshore resource, you will ensure the team have what they need to complete the work assigned to them. This may include training on the relevant CMS platforms, I.T. access requests, and continuous monitoring of the backlog of tasks before they enter sprints.

Your role will have global scope, working with our markets to ensure we deliver global master content, ensuring work is carried out to a high quality, providing uniformity across our markets. You will have a keen eye for detail, ensuring the quality and accuracy of all materials prior to presentation, either internally or externally. You will ensure that our Senior Platform Specialists are collaborating effectively with the Enhancements team to test new functionalities, delivering business validation testing, ensuring new website functionality is fit for purpose.

About you

  • 3+ years’ experience managing a team and using CMS platforms, preferably AEM, Hybris, Magento and/or Sitecore
  • A team-player with experience managing, motivating, and engaging with both direct and offshore teams
  • Able to plan-ahead, prioritise tasks, coordinate the work of others, a self-starter
  • Resilient, composed, able to overcome challenges, an effective communicator and collaborator with all levels within an organisation
  • Excellent Microsoft Office skills, and preferably the Atlassian suite

Benefits

Financial

  • Performance related bonus scheme
  • Competitive pension scheme
  • Life assurance
  • Discounts on Dyson machines and retail discounts
  • Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)

Lifestyle

  • 27 days’ holiday (plus bank holidays)
  • Free on-site lunches, fruit, and hot drinks
  • Free on-site sports centre, gym, hair-salon, lifestyle assist (concierge)
  • Electric vehicle salary sacrifice scheme
  • Ability to purchase additional holiday

Health

  • Private medical insurance and dental insurance
  • Employee assistance programme, digital GP, prescription service, fertility treatment support

#LI-DYSON  


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Interview guidance

We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We’re taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate.