Workplace Concierge

Summary

Salary
£20,400 + bonus
Team
Catering
Location
Malmesbury, Hullavington, Malmesbury - United Kingdom

Description

Dyson is growing at a rapid pace, and the Estates team need to not only anticipate this growth, but also ensure that both new and existing properties are set up, operated and maintained to the expected standard. To create this positive and progressive working environment and effectively respond to the changing needs of the business we are looking for a Workplace Concierge, to support our business.

 

Accountabilities

This role will represent the Estates team, taking ownership of user needs and ensuring our workplace is ready for use each day.  You will be a visible point of contact for occupier groups, visitors and all suppliers using and visiting our facilities. Critical to success will be positive interaction with stakeholders to drive an excellent user experience. This will involve being located and taking responsibility for concierge services in various areas.


Key Accountabilities:

  • Support the Workplace Concierge Lead in promoting a progressive and agile working culture

  • Liaise with internal teams when physical changes are planned to ensure the experience is seamless

  • Manning the Business Centre reception desk (where applicable) and dealing with all bookings and queries

  • Participation in small project tasks

  • Arranging catering and events and offering administrative support

  • Coordinating with the estates team ensure all contractor and workplace related visits are communicated with the end user and that the workplace is available when required

  • Proactively complete regular area inspections in order to seek out and report on reactive works, such as water leaks, cleaning incidents

  • Be a Health & Safety ambassador ensuring the concierge team report queries to the H&S team

  • Support VIP/visitor management working with the Dyson reception and security team 

  • Promote the Estates change management and Help desk processes within the local user group


Skills

Essential: 
  • Highly organised, attention to detail with experience of prioritization under pressure

  • Strong communicator; ability to convey issues concisely and accurately

  • Excellent interpersonal skills; ability to build productive working relationships and influence

  • Good  analytical skills; to be able to assess problems thoroughly and drive logical conclusions

  • Confident; comfortable with interacting with others, and willingness to show initiative.

  • Assertive; readiness to press teams and suppliers to take remedial action when required

  • Good IT skills - proficiency with Microsoft package software, particularly Excel and PowerPoint

Desirable: 
  • Experience of quality conferencing facilities delivering an excellent customer experience

  • Proven experience of working in a fast paced environment providing admin support

  • Previous experience in similar role for a large organisation

Benefits

  • 27 days annual leave plus eight bank holidays 
  • Life assurance 
  • Performance related bonus 
  • Pension scheme 
  • Dyson machine discount 
  • Free onsite Sports centre

Posted: 16 July 2019