Workplace Experience Manager

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Our Property team creates effective, sustainable and inspiring spaces that enable our Dyson culture and ways of working for both now and in the future. Our spaces should reflect and celebrate the innovation, honesty and integrity behind our machines, and should be built and maintained to the highest standard.

About The Job

The Workplace Experience Manager will be key to creating memorable experiences at every touchpoint along the work journey that foster a vibrant office environment, support creativity and innovation, and a workspace environment that is complimented with suitable design and functionality as well as facility lead services.  You will be supporting employee satisfaction and wellbeing, increasing productivity through the correct work environment, improving team spirit and collaboration and simplification and improvement of end to end operations.

Achieving this performance will require the definition and execution of the appropriate strategic plan with Senior workplace management. This plan will span existing and new buildings and include the development of both existing internal resource (Workplace Managers, Estates Assistants, Sports & Wellbeing team, catering operations) and external supplier relationships. Working alongside, and in support of, the other key functional leaders, this role promotes key stakeholder engagement.

Strategy

• Working with the Senior Management to implement workplace operational standards and user experience for your region. Take accountability and act as technical expert to ensure that the workplace experience strategy is deployed across the region and ensure that occupational utilisation data is captured and regularly reported. Strive to exceed business expectations aligned with the Dyson Blueprint. Be Authentic, Different & Pioneering​

Approach

• To act as the custodian of the EMEA workplace, own the user experience and represent estates in customer forums. Promote collaboration and integration ensuring all proposed change follows establish estates wide change processes. Promote the Workplace function as a key business partner to drive effective communication and positive relationships

• Contribute to and maintain your regions development plans, as well as supporting the change management process and associated SLA’s, ensuring risks are mitigated

• Act as the operational interface between the customer and the wider estates team

​Management

• Ensure internal resource is suitably developed to implement the strategy effectively across your region

• Demonstrate clear understanding of the global estates proposition and represent global estates functions including building services, catering etc. to ensure seamless delivery of services within the workplace

• Act is principle estates POC in region for all major internal company events.

• Lead, develop, manage and motivate a high performing team to the agreed expectation, this includes sports & wellbeing and meeting room management

Financial Control

• Demonstrate financial awareness and accountability within project or initiative delivery

Stakeholder Management & Communication

• Be the face of Dyson Workplace in your region and lead on all Workplace communication. Ensure regular and positive communication with key stakeholders and the Dyson community

• Support wider estates team with incident response and act as liaison with user groups

• Ensure all change is seamlessly delivered within the workplace from a user perspective and ensure collaboration with key delivery partners (IT, Security etc.)

Health & Safety

• Act as an estate’s ambassador promoting a health & safety culture across our workplaces. Support the H&S team in completing workplace reviews/audits (where required)

About You

• Previous experience in a similar environment and/or facility service

• Able to demonstrate manager qualities and a determination to exceed expectations

• Confident and comfortable in the face of adversity and bring professionalism to your team and those around you

• Be passionate about doing the right thing

• As a manager have the ability to respond, prioritize and implement under pressure, coordinating both internal and external resource

• Be a strong communicator; ability to convey complex issues concisely and accurately at all levels (including executive level)

• Have excellent interpersonal skills; ability to build productive working relationships and influence

• Have excellent analytical skills; to be able to assess problems thoroughly and drive logical conclusions

• Be credible with the ability to demonstrate a level of expertise in order to gain stakeholder confidence

• Be assertive with a readiness to press teams and suppliers to take remedial action when required

• When necessary be neutral with an ability to shape strategic direction without imposing their own views or prejudices on the outcome

Desired experience or knowledge:

• Health & Safety Awareness or similar qualification

• Previous experience in a similar environment and/or facility service.

• Manage multiple workloads and shifting priorities

• Self-motivated and able to work on own initiative within a team environment

• Good IT skills - proficiency with Microsoft package software

• Decisive and willingness to show initiative

Benefits

• 27 days holiday (plus statutory bank holidays )
• Pension scheme 
• Performance related bonus 
• Life assurance 
• Sports centre 
• Free on-site parking
• Free lunches and hot drinks
• Discounts on Dyson machines
• Free Hair Salon
• Concierge service
• Electric vehicle lease scheme

#LI-DYSON

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.