Summary
- Salary
- Competitive
- Team
- Warehouse
- Location
- Italy - Service Centre
About the role
MAIN JOB OBJECTIVE
This position is responsible to grant and manage the everyday Repair Workflow in his/her country for Dyson products, ensuring execution and behaving as Repair Center Manager.
ESSENTAIL DUTIES AND JOB RESPONSIBILITIES
Reporting to the Aftermarket Manager the essential duty is to grant the Repairs flow as per defined policy/process and to oversee the maintenance of the plant, machinery, and equipment to ensure that they are in a safe working condition, as well as to contribute actively to the team engagement.
Repairs
Grant Dyson quality standard service level
Support the D/D+1 target as Repair lead time
Manage to improve 1 time fix rate
Follow Dyson guidelines and trainings for New Products
Actively participate in repairs Dyson products following processes and procedure
Able to manage Repair Process and Reports in Salesforce
Team management
Be knowledgeable of team goals and objective
Propose training or guide team members
Inspire and motivate tam members
Provide effective feedback
Operational interactions
Support in deploying any European initiative/projected locally
Waste management
Health & Safety management
Manage Equipment maintenance program including:
Scheduling necessary maintenance and repairs
Deal directly with Supplier
Provide information to the Aftermarket manager to commission new equipment
Storage
Maintain and organize Workshop storage providing appropriate feedback to the Aftermarket Administrator
Oversee the storage management
Collaborate with Aftermarket manager in order to minimize OOS
Manage Workshop stock inventory
Provides feedback and reporting to the Aftermarket Manager to improve the In-Market services and to support the focus on the Owner Experience.
Fosters a sense of teamwork throughout the organization.
About you
PRINCIPAL SKILLS, KNOWLEDGE & PERSONAL ATTRIBUTES REQURIED
Computer skills (Microsoft Office, Salesforce, Engage, SAP)
English knowledge
Experience in a service/technical or manufacturing environment
Problem solving attitude
Ability to learn and adapt to changes while delivering exceptional customer service
Motivation to work in highly dynamic environment that constantly evolves to incorporate new technologies and methods
Ability to cooperate as a dynamic team and perform as a group
Strong communication and adaption skills to insure good partnership with our CPM teams
Ethics/Values/Integrity/Trust
#LI-DYSON
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
