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Workshop Manager


Italy - Service Centre

About the role


This position is responsible to grant and manage the everyday Repair Workflow in his/her country for Dyson products, ensuring execution and behaving as Repair Center Manager.


  • Reporting to the Aftermarket Manager the essential duty is to grant the Repairs flow as per defined policy/process and to oversee the maintenance of the plant, machinery, and equipment to ensure that they are in a safe working condition, as well as to contribute actively to the team engagement.


  • Grant Dyson quality standard service level

  • Support the D/D+1 target as Repair lead time

  • Manage to improve 1 time fix rate

  • Follow Dyson guidelines and trainings for New Products

  • Actively participate in repairs Dyson products following processes and procedure

  • Able to manage Repair Process and Reports in Salesforce

Team management

  • Be knowledgeable of team goals and objective

  • Propose training or guide team members

  • Inspire and motivate tam members

  • Provide effective feedback

Operational interactions

  • Support in deploying any European initiative/projected locally

  • Waste management

  • Health & Safety management

  • Manage Equipment maintenance program including:

  • Scheduling necessary maintenance and repairs

  • Deal directly with Supplier

  • Provide information to the Aftermarket manager to commission new equipment


  • Maintain and organize Workshop storage providing appropriate feedback to the Aftermarket Administrator

  • Oversee the storage management

  • Collaborate with Aftermarket manager in order to minimize OOS

  • Manage Workshop stock inventory

  • Provides feedback and reporting to the Aftermarket Manager to improve the In-Market services and to support the focus on the Owner Experience.

  • Fosters a sense of teamwork throughout the organization.

About you


  • Computer skills (Microsoft Office, Salesforce, Engage, SAP)

  • English knowledge

  • Experience in a service/technical or manufacturing environment

  • Problem solving attitude

  • Ability to learn and adapt to changes while delivering exceptional customer service

  • Motivation to work in highly dynamic environment that constantly evolves to incorporate new technologies and methods

  • Ability to cooperate as a dynamic team and perform as a group

  • Strong communication and adaption skills to insure good partnership with our CPM teams

  • Ethics/Values/Integrity/Trust


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.