Aurora

To support our continued growth across the US, our dedicated Customer Care team in Aurora, Illinois, is on hand to help Dyson owners.

Putting Dyson customers first

We opened our US customer care centre in 2012. Open plan and acoustically engineered, the 14,000ft2 building provides architectural ’ribbons’ in the ceiling to guide employees to ’build bars’ – areas to take machines apart for more accurate advice to customers. With 160 Dyson experts handling 30,000 support queries a day, Aurora serves customers by telephone, email, social media and online chat. And with the number of US Dyson owners set to keep growing, the facility has been designed to expand with it.

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Alex Mack

International Commercial Executive - Communications, Chicago

From Communications Intern to International Commercial Executive in the US.

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Jobs in Aurora

Showing 1-3 of 5 jobs

  • Customer Experience Manager

    Customer Service

    Aurora, IL, USA

    The Contact Center Operations Manager is responsible for overseeing all operations in the center and fostering an environment of service excellence across all CX channels. The ideal candidate will have experience driving performance and managing...

    Date posted: 22 March 2019

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  • Quality Monitoring Training Specialist

    Customer Service

    Aurora, IL, USA

    The Quality Monitoring Training Specialist supports the Contact Center by facilitating coaching/development initiatives with agents both in office and working remotely as well as monitors customer satisfaction levels through an evaluation process...

    Date posted: 01 April 2019

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  • Customer Experience Project Manager

    Project Management, Customer Service

    Aurora, IL, USA

    The Project Manager, Contact Center Operations is responsible for leading a range of projects in a fast paced environment on the Customer Experience team.  These projects include but are not limited to company initiatives and ad-hoc...

    Date posted: 17 December 2018

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