To support our continued growth across the US, our dedicated Customer Care team in Aurora, Illinois, is on hand to help Dyson owners.

Putting Dyson customers first

We opened our US customer care centre in 2012. Open plan and acoustically engineered, the 14,000ft2 building provides architectural ’ribbons’ in the ceiling to guide employees to ’build bars’ – areas to take machines apart for more accurate advice to customers. With 160 Dyson experts handling 30,000 support queries a day, Aurora serves customers by telephone, email, social media and online chat. And with the number of US Dyson owners set to keep growing, the facility has been designed to expand with it.

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James Rudge

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James Rudge

Finance Analyst, Malmesbury

From Finance Graduate to full time Analyst.

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Jobs in Aurora

Showing 1-3 of 3 jobs

  • Customer Experience Project Manager

    Customer Service, Project Management

    Aurora, IL, USA

    The Project Manager, Contact Center Operations is responsible for leading a range of projects in a fast paced environment on the Customer Experience team.  These projects include but are not limited to company initiatives and ad-hoc...

    Date posted: 17 December 2018

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  • Customer Experience Operations Manager

    Customer Service

    Aurora, IL, USA

    The Contact Center Operations Manager is responsible for driving the overall operations of the contact center, fostering an environment of service excellence across all CX channels, including voice, e-mail, chat, SMS, web reviews, and social care.

    Date posted: 13 December 2018

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  • Voice Team Lead

    Customer Service

    Aurora - USA

    Come join Dyson’s growing Customer Experience department as a Voice Team Lead! As a Team Lead you will be responsible for overseeing the day-to-day activities of Customer Experience Specialists which includes serving as the primary point of support and...

    Date posted: 12 February 2019

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