Summary
- Salary
- Competitive
- Team
- Customer Service and Inside Sales
- Location
- Australia - Brisbane Coopers Plains Service Centre
About Us
Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.
About the Role
Dyson are opening a state-of-the-art facility in Mt Ommaney Shopping center that will provide walk in service for our Queensland owners, as well as functioning as a store where people can buy machines and parts. Our Service team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy. Our Service Centres and Experience Centres provide a touch point for our owners throughout their journey as a Dyson owner, delivering an exceptional experience through the repairs and service of machines.
Our Customer Service team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service technicians can’t fix. Our Customer Service Advisors obsess over the customer experience and strive every day to create an extraordinary experience that matches the quality of our products and reflects our innovative brand.
To improve our customer service, we want to extend our operating hours to improve our experience for our owners. We are looking for permanent part time workers who would like to work weekends and Thursday nights to support our existing team. The role will start as a front of house position but with the right candidate the responsibility, remuneration and role could grow.
The role will explain our technology to people who enter the facility and will support some very basic customer service issues of troubleshooting people’s machines.
Main responsibilities include but not limited to:-
Deliver a positive customer experience that exceeds customer expectations in an effective and timely manner
Take ownership and troubleshoot customer issues, aiming for a first touch resolution
Perform hands on technical diagnostics and provide a resolution where applicable
Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services
Carry out product demonstrations where required
Advise customers of repair quotes both over the phone and over the counter
Maintain customer account information in an accurate manner via our CRM system
Process shipping labels and dispatch customers machines using courier service
Process payments via cash, credit card or cheque and complete end of day balance
Record and complete tracking of all interactions with customers in a computerised database
Respond to email requests for information from managers and others within the business
File invoices and other office administrative duties as needed
Keep the showroom or display area neat, clean and tidy
Ensure stock on display is in working order
About You
You're a tech-savvy and confident individual with a talent for explaining how machines work in an easy-to-understand way. Your strong interpersonal skills and friendly, engaging manner allow you to connect with others, making you a collaborative team player who simplifies complex information effectively. You present yourself professionally and are passionate about delivering truly exceptional and memorable customer service experiences.
Previous skills & experience:-
Previous work experience within customer service and/or retail sales
Experience with data entry or administration with an understanding of Excel and CRM systems preferred
Previous experience handling payments.
Ability to push, pull and lift 12kgs
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
