Quality and Product Safety

Manufacturing and Supplier Quality provides systematic monitoring and evaluation of all quality aspects of Dyson’s Contract Manufacturing and Suppliers’ output to assure our products meet the needs, expectations, and requirements of our customers. Where poor product quality does impact our customers, we drive the corrective action with speed and precision.

The Market Quality team performs robust investigation, triage, analysis and classification of product reliability, safety and satisfaction throughout the owner lifecycle across our markets globally. The team also drives quality risk mitigation and cost avoidance in markets where Dyson operates with significant commercial activity.

Working closely with leadership across the business, we convert the Quality team's vision into important strategic projects that will further enhance the quality of Dyson products. We partner with functions and teams across the business, including RDD and Operations, to ensure these initiatives are delivered throughout the product lifecycle. Our goal is to enable Dyson people to achieve excellence through knowledge and continual improvement.