Employee Services Lead

The Employee Services function within Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee administration and payroll services over time to meet the changing needs of the business.  This role is critical in transition the existing processes into the standardized ways of working based on Dyson policies.

Employee Services Lead is responsible for managing the team of Employee Administration and Payroll Specialist and for the prompt and accurate managing payment of salaries to dedicated region as well as standardizing and simplifying end-to-end processes related to the employee lifecycle to provide consistent user experiences across the enterprise, increase productivity, enhance HR services/capabilities, and accelerate automation solutions.

Responsibilities:

• Supervise, motivate and a lead the Team of Employee Administration and Payroll Specialists.
• Conduct team performance evaluations assessed against industry standards of speed and cost.
• Oversee end to end HR service delivery processing including onboarding, job changes, offboarding, payroll and benefits administration.
• Monitor the quality of the service delivery identifying areas for improvement and increased operational efficiency,
• Ensure compliance with the local labor law and corporate policies
• Ensure that service delivers a positive employee experience by providing prompt, accurate and helpful support to employees and managers.
• Ensure all HR Administration processes handled by DBS incorporate appropriate control mechanism, including 4-eye-check, data protection and compliance tasks.
• Act as first point of contact for escalations.
• Manage the third-party connections with payroll and other services providers.
• Manage the relationships with the main stakeholders among People Function and Finance.
• Monitor the workload and ensure the resources to provide Service Delivery on the expected level.

Competencies and skills:

• Previous Managerial experience
• Background in service delivery.
• Commitment to service excellence. 
• Ability to engage and influence team members.
• Experience with process engineering/re-engineering.
• Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.