Employee Services Senior Administrator

About us

The Dyson Business Services (DBS) organization provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. This is a key role to provide the operational excellence in DBS Centre, driving the process improvements and automation in Finance Services. Our goal is to be the trusted and preferred partner with the Business. We act at the forefront when it comes to deploying technology to design scalable solutions.  We are competent and passionate about work – highly resilient to challenges.

About The Role

The Employee Services Specialist serves as the primary point of contact for employees to address queries, resolve concerns, and provide a seamless experience with HR-related processes. This role focuses on delivering efficient support and fostering a positive employee experience, while ensuring compliance with company policies and legal regulations.

Key Responsibilities:

1. Employee Query Management

• Act as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leave, and other employee services.
• Respond promptly and professionally to employee concerns and escalate complex issues to the appropriate teams when necessary.
• Manage service requests by recording, tracking, and resolving them within the agreed turnaround time.

2. Onboarding and Offboarding Support

• Assist new hires during onboarding by addressing documentation needs, benefits enrollment queries, and compliance requirements.
• Coordinate offboarding activities, including paperwork, exit interviews, final settlements, and retrieval of company assets.

3. HR Administrative Tasks

• Maintain accurate employee records and manage HRIS data updates (e.g., address changes, role changes, leave balances).
• Process employee-related documentation, such as employment agreements, promotion letters, and policy updates.

4. Benefits Administration

• Assist employees in accessing benefits programs, applying for leave, or resolving issues with benefit claims.

5. Reporting and Analytics

• Maintain and generate reports related to employee services, such as query resolution metrics, case records, or overall employee satisfaction.
• Provide insights based on employee feedback to improve services and enhance experiences.

6. Employee Engagement Support

• Assist in planning and coordinating employee engagement activities, wellness programs, and celebrations.
• Actively participate in promoting a positive and inclusive workplace environment.

7. Process Improvement

• Identify opportunities to optimize employee services processes, enhance efficiency, and improve satisfaction.
• Partner with teams to implement changes that improve the employee experience while maintaining compliance standards.

Qualifications & Skills:

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Certification in HR operations or any relevant employee-centric program (preferred).

Experience

• 4+ years of experience in an employee services, HR operations, or generalist role.
• Experience working with HRIS platforms and tools (e.g., Workday).

Core Competencies:

Exceptional Communication Skills:

• Ability to clearly and empathetically address employee concerns through verbal, written, and digital communication.

Strong Problem-Solving Skills:

• Proactive in finding resolutions for employee issues and navigating challenges effectively.

Attention to Detail:

• Precision in managing employee records, documentation, and compliance-related tasks.

Adaptability and Multitasking:

• Work efficiently in fast-paced environments while managing multiple inquiries or processes.

Knowledge of HR Operations:

• Strong understanding of HR policies, benefits administration, payroll processes, and compliance standards.

Technical Skills

• Proficiency in HRIS systems and tools, with strong Microsoft Office (Excel, Word, PowerPoint) skills.

Key Performance Indicators (KPIs):

• Average response time to employee inquiries.
• Resolution rate for employee cases within the defined SLA.
• Accuracy in maintaining employee records and HRIS updates.
• Process improvement recommendations implemented.

Work Environment:

• Office-based 
• Collaboration across teams such as HR, IT, Finance, and Facilities for seamless employee support.

Candidate Requirements:

• Work hours align with APAC Shift: 6:30 AM IST to 3:30 PM IST.
• Hands-on experience with Workday and Case Management systems is essential.
• Exceptional verbal and written communication skills.
• Proficiency in Excel and the Microsoft Office Suite.
• Previous experience in employee administration processes, particularly in the India/ANZ regions.
• Strong problem-solving abilities, with a keen attention to detail.
• 6-7 years of experience in India HR Operations is required.
• Comprehensive understanding of labor laws applicable in the region.
• A university degree is mandatory.
• Fluency in English and clear and concise communication style.
• Thorough and detail oriented.
• Self-motivated and inquisitive.

#LI-CY1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.