Fraud Prevention Specialist

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the Role:

• Hybrid Role 3 in-office days and 2 remote days per week.

• Conduct manual reviews of credit card orders to identify potential fraud patterns and trends.

• Utilize Riskified alerts and dashboards to monitor and action declined orders.

• Analyze declines for possible overrides or approvals.

• Leverage customer databases (Salesforce, WorldPay, etc.) and fraud prevention tools for pattern analysis.

• Investigate flagged orders and cancel fraudulent ones.

• Manage reauthorization and recapture of failed payments.

• Maintain daily Excel spreadsheets and activity logs.

• Collaborate across departments to address consumer inquiries and disputes.

• Respond to fraud-related email and IM helpline inquiries.

• Track and dispute chargeback claims through relevant systems.

• Contact cardholders about unauthorized activity.

• Engage law enforcement and shipping carriers on fraud matters.

• Work with SOP and 3rd parties to cancel or intercept fraudulent orders.

• Partner with profit protection and legal teams on fraud-related issues.

• Occasionally make outbound calls to cardholders, financial institutions, or law enforcement.

• Handle order approval/decline communications and expired payment recapture.

• Complete special projects and ad hoc requests as assigned.

About You:

• Flexible schedule required, including nights, weekends, holidays, and overtime if needed.

• 5 years of customer service/call center experience.

• Strong adherence to fraud protocols and meeting deadlines.

• Excellent internal and external customer service skills.

• Strong finance and Excel skills, with attention to detail.

• SAP experience is a plus.

• Bachelor's degree preferred, but relevant experience considered.

• Must have a designated, quiet home office and reliable internet connection.

• Solid understanding of internet functionality and basic computer hardware.

• Uncompromising ethical standards and ability to balance quality with speed.

• Intermediate MS Excel skills required.

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          401K with up to a 4% match

•          Company paid Life Insurance and AD&D

•          Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

•          Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

•          Pre-tax Commuter Benefits (applicable areas only)

•          Generous Child Care Leave Program

•          Wellness Program

•          Employee Assistance Program

•          Generous Dyson Product Discounts

Health benefits:

•          Multi-Level Healthcare Coverage Options

•          Vision & Dental Coverage

•          Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.