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Global Retail Training & Development Manager

Summary

Salary
Competitive
Team
People
Location
Singapore - St James Power Station Headquarters

About us

Dyson is a global technology enterprise.  We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better.  We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Committed to building and enhancing its Global Retail presence and shopper journey, Dyson is continuing to grow at pace, and with ambitious targets to reach, our NPD pipeline and points of distribution in physical third-party and direct retail are essential for meeting these targets.

The Retail Training Team is responsible for the Training and delivery to over 4,000+ Dyson Experts and Stylists in over 80 countries worldwide. Our mission is simple: to provide an immersive blended learning training experience that will engage our experts and build their capability to convert shoppers to owners. They establish the learning platforms and tools to empower markets through a clear framework, direction & collaboration.

This role will take on the responsibility of ensuring that each member of our retail staff will be have the tools and the knowledge required to deliver a consistent and outstanding customer experience in each of our retail locations.

About the Role

This role will manage global customer experience programmes to quantitatively measure the level of experience in our stores, and design training programmes and tools to enhance store performance and experience. For this purpose, the ability to interpret data and insights and communicate it in a way that drives action and engagement with Dyson Demo stores is critical. This role oversees the rollout of, amongst others, new soft skills, behavioural development and operational projects.

Role and Responsibilities:

  • Manage global customer experience programmes, partnering with regional teams to drive adoption and actions from insights

  • Design of programmes and tools for store operations and performance, assist in the publication and implementation of materials

  • Design and deliver all soft skills and behavioural development including career development and leadership skills

  • Collaborate with global training community and Dyson Demo stores, gain insight and best practices on what training tools and languages are required for the future and ensuring what exists now is fit for purpose.

  • Build 2-way communication and feedback channels with all Dyson Demo stores to shape future needs and increase engagement – employee survey, learning management systems, social collaboration or communities.

  • Continually introduce new ways to improve the learning experience in order to drive engagement and completion of digital learning

  • Build best in class data tracking, reporting and governance with key metrics/KPI’s for all training and staffing initiatives

About You

Skills Knowledge & Experience required:

  • Bachelor’s Degree with 5+ years’ experience in training & development roles

  • Experience training field sales team regionally or internationally strongly preferred

  • Excellent written and verbal communication skills

  • Comfortable with all presentation or training facilitation formats: small or large group, customer facing, and virtual

  • Experience in coaching and developing others and facilitating soft skills would be a plus

  • Passion for retail & people development

  • Self-starter, good with time management & ability to prioritize and manage multiple projects and meet tight deadlines

  • Collaborative team player with strong stakeholder management skills to influence across various levels of the organization

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.