Inside Sales Associate

About Us:

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. 

About the Role:

The Inside Sales Associate is the first step in the sales journey in building sales and generating opportunities for the For Business (B2B) side of Dyson for the Western US and Canada region. This role is responsible for pre-qualifying inbound opportunities for sales pipeline growth, creating new opportunities for the sales team via inbound and outbound activities and handling select internal D2C sales transactions for select customers.

Function Overview

The B2B Team is a stand-alone group focused on penetrating corporate sectors and ensuring Dyson technology becomes the preferred standard.  The business supports multiple category outlets, including hand dryers and consumer technology (air treatment, personal care and floor care). The Associate will be responsible for becoming an active subject matter expert across our cross-category business to seamlessly manage multiple marketing, sales and product initiatives on a day-to-day basis.

The Western US and Canada B2B Team consists of a small group of passionate people, willing to help in whatever way then can to guarantee the business is successful in the region.  This is a unique opportunity to be a part of a fast-growing regional team experiencing double digit growth year over year. 

MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES:

Conduct targeted outbound sales calls to potential new customers and create qualified opportunities for sales team (40%)

• Execute targeted outbound campaigns via existing Dyson database information, trade events, targets from sales team and purchased data

• Engage and interact with decision makers at a senior level, using appropriate language and communication to build rapport and qualify

• Support assigned Regional Sales Team of 5-6 sales reps with creation of qualified opportunities for them to progress in the field

• Utilize Dyson CRM system – salesforce.com

Handle Inbound inquires via phone, email and live chat (40%)

• Handle inbound calls, emails, and live chats by properly qualifying and entering information into CRM system

• Targeted opportunity creation per month will be achieved through a mix of Inbound & Outbound activities, data software and CRM system

Process direct credit card transactions via phone, email and live chat (20%)

• Qualify select customers and complete D2C transactions utilizing transaction and CRM system

Fulfill other duties as required

• Special projects as directed by manager

• Relish the opportunities to pick up new activities that fall broadly in the purpose of the role

• Ability to take initiative to think outside the box and identify opportunities for improvement

• Identify problems and find solutions

About You:

• 12 months - 3 years telephone/inside sales experience (B2B environment preferred)

• Proven history of reaching and exceeding targets

• High School Diploma required; Bachelor’s Degree preferred

• CRM solutions experience required

• Fluent in Spanish preferred

• Must be highly motivated and enthusiastic team player

• Must thrive and be driven by targets/KPIs

• Ability to learn and adapt in an ever-changing and growing environment

• Dynamic, energetic and engaging phone voice

• Ability to influence customers via phone and email

• Must have a customer focus

• Comprehensive IT skills and MS Office skills

• Excellent written and verbal communication skills

• Strong organizational skills, able to deal with multiple tasks simultaneously

• Ability to build strong relationships with all types of people

• An innovative thinker who enjoys learning and solving problems

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial benefits:

•          401K with up to a 4% match

•          Company paid Life Insurance and AD&D

•          Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits:

•          Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

•          Pre-tax Commuter Benefits (applicable areas only)

•          Generous Child Care Leave Program

•          Wellness Program

•          Employee Assistance Program

•          Generous Dyson Product Discounts

Health benefits:

•          Multi-Level Healthcare Coverage Options

•          Vision & Dental Coverage

•          Company paid Short-Term and Long-Term Disability

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.