Logistics Operations Manager

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform, and look very different.

Our culture is unique; The mindset is geared to constant change and Dyson’s pace brings constant challenge. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up.

About the Role

We are looking for a highly operational and strategic leader to fill the position of Logistics Operations Manager.  This role oversees the end-to-end logistics for Australia and New Zealand and requires a manager who can excel at growing and managing a team and driving continuous improvement.

Main responsibilities include but not limited to:-

• Manage logistics operations, including warehousing and transportation with 3PL, to fulfill B2B and B2C demand

• Guide the team in handling order fulfillment, sales order processing, and operational exceptions to ensure accuracy and efficiency

• Work with 3PL partners to optimize logistics capacity, especially during peak and promotional periods

• Maintain and enhance logistics SOPs to ensure compliance, efficiency, and seamless operations with 3PL partners

• Oversee returns, review return policies, and assess risks and opportunities for efficiency, compliance, and brand protection

• Supervise quality reworks, packaging replacements, late configuration, and bundling to maintain product integrity

• Lead projects to improve operational reliability, stability, and the overall e-commerce delivery experience

• Own logistics spending, drive cost-saving initiatives, and achieve annual efficiency targets

• Collaborate with regional teams on RFQs and contracts for logistics service providers

• Own logistics systems, adopting new technologies to improve efficiency and visibility

• Ensure robust inventory management, investigate root causes of discrepancies, and implement continuous improvement measures

• Foster strong collaboration with internal teams, external partners, and customs authorities to align logistics with business needs

About You

To be successful in this role, you will bring your strong cross functional team skills and ability to deliver under pressure and to tight deadlines. You are results oriented, process driven with solid analytical skills. 

Previous skills & experience:-

• Solid experience in People Management, Supply Chain or Logistics Management

• Logistics experience in an eCommerce field or FMCG industry is advantageous

• Experience of LEAN logistics management, project management is preferred

• Good knowledge of logistics systems, e.g.  WMS, SAP is a plus

Benefits

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition. 

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.