Order to Cash Analyst

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

This role reports to the OTC Operations supervisor and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)

About the Role

OTC Analyst will be responsible for:

• Forge strong relationships with markets stakeholders and work in partnership with them to ensure the achievement of ambitious business objectives.
• Establish and communicate a clear vision of the portfolio assigned and work with the OTC Operations Lead, Supervisor/Manager & Senior stake holders.
• Ensure collaboration with other stockholders across markets
• Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.
• Maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process
• Preparing analysis of customer accounts and send account statements to the customer
• AR ledger reconciliation to ensure all payments and credit notes are applied
• Identifying held orders and taking actions to resolve
• Investigating and resolving queries relating to non-payment of invoices
• Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)
• Assist leads in reporting preparation: debtor days, cash flow forecast, credit note provisioning
• Identifying and executing the necessary process adjustments
• Help in identifying automation/process improvement ideas

People and Culture:

• Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
• Build trusting relationships with Finance leaders and partners.

Experience

• Fluent in Mandarin, Cantonese & English.
• A team player with excellent communication and written skills in English.
• Self-motivated, with a positive attitude and approach.
• Able to solve urgent actions and work under pressure.
• Proficient in MS Office including Excel, Word, and Power Point.

• Bachelor's Degree in the field of Finance, Accounting.
• A proven experience of 4-6 years in similar role in other organization.
• Able to communicate in a concise and clear manner (verbally and written) comfortable working with senior leadership and other stockholders.
• Comfortable in a multi-cultural work environment
• Good knowledge of accounting, reporting and analysis, acquired through related work experience.
• Ability to analyse financial and operating statistics and provide meaningful feedback.
• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
• Experience in accounting and financial systems such as SAP S4 and Blackline, a plus.
• Lean or Six Sigma Certification, a plus.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.