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Order to Cash Senior Analyst


India - Gurgaon Office

Order-To-Cash (OTC) Snr Analyst

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

This role reports to the OTC Operations supervisor and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)

About the Role

OTC Snr Analyst will be responsible for:

  • Forge strong relationships with markets stakeholders and work in partnership with them to ensure the achievement of ambitious business objectives.
  • Act as an SME of the process and should be a problem solver for the team.
  • Responsible for preparing analysis on deduction and present/ share with senior stakeholders.
  • AR ledger reconciliation to ensure all deductions coded timely and credit notes are issued/applied.
  • Ensure adequate credit limit is available by timely handling deduction and its respective credit.
  • Identifying held orders and taking actions to resolve
  • Investigating and resolving queries relating to deductions with customer and internal Dyson team
  • Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)
  • Collaboration with Finance Directors/Controllers to improve overall market practices and communicate high value of P&L impact (Shortages, Return, Damage, theft etc)
  • Recommend ways to improve P&L by suggesting efficient ways to manage deductions.
  • Lead credit note provisioning calls to discuss issue/concern with senior leadership
  • Establish and communicate a clear vision of the portfolio assigned and work with the OTC Operations Supervisor/Manager & Senior stake holders.
  • Ensure collaboration with other stockholders across markets.
  • Responsible for updating DTP/SOP
  • Responsible for debtor aging, ensuring timely collection of payments for rejected claims, either through direct contact with customers or by directing to local Sales/Account Manager staff.
  • Maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process.
  • Holding regular calls with various stakeholders to keep them updated.
  • Identifying and executing the necessary process adjustments
  • Help Team in identifying improvement opportunities and recommend process update to remove manual intervention.
  • Responsible in working with Third party Portals/ Tracking.
  • Responsible to manage shortages/ Shipping, freight for Dyson customers.
  • Responsible to coordinate with customer on Returns, allowances, Caps.
  • Responsible to meet retailers to resolve dispute. 
  • Working cross functionally with Market Finance on accruals balances.

People and Culture:

  • Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
  • Build trusting relationships with Finance leaders and partners.


  • B com/MBA in accounting required
  • A proven experience of 6-9 years in similar role in other organization.
  • Communicate in a concise and clear manner (verbally and written) comfortable working with senior leadership and other stockholders.
  • Post Audit experience would be an advantage.
  • A good understanding of Order-to-Cash process and its various dependencies
  • Strong leadership skills
  • Experience in accounting and financial systems such as SAP S4 and Blackline, a plus.
  • Communicate in a concise and clear manner (verbally and written) comfortable working with senior leadership and other stockholders.
  • Comfortable in a multi-cultural work environment
  • Good knowledge of accounting, reporting and analysis, acquired through related work experience.
  • High proficiency in Excel required.
  • Ability to analyse financial and operating statistics and provide meaningful feedback.
  • Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
  • Hands-on experience in finance process improvements.
  • Ability to motivate and encourage a productive working environment.
  • Working in a fast-paced team environment with high volume activities and changing priorities.
  • Lean or Six Sigma Certification, a plus.


Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.