Retail Excellence Manager

About us:

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. 

Our Sales team ensures our machines are presented in an appropriate and consistent way that is recognisably Dyson, to clearly explain our technology and create the right customer experience. This builds our reputation and enables the team to deliver solid long-term sales strategies and plans, while recognising and taking advantage of shorter-term opportunities.

About the role:

• Maintain operations excellence strategy across market and operational compliance including but not limited to, inventory managment (Receiving, counting, stock transfer, return etc), risk management, audit, physical security, health & safety etc.  
• Business development: New openings, renovations, IT & payment system projects, banking campaigns & activations.
• Create and define operational processes for the market; build and streamline the library of guidelines, programs.
• Inculcate a process driven culture aiming to make all stores compliant with standards like PCI DSS and conduct internal audits, business continuity plans and H&S risk assessments.  
• Implement services compliantly that optimise the shopper experience, engagement and conversion.
• Play a key role in developing new services that optimise the shopper experience, engagement and conversion e.g. personalisation, home delivery.
• Build best in class data tracking, reporting and governance with key metrics/KPI's for all sales, experience and staffing initiatives.
• Orchestrate with stakeholders to build an overview of all in-store supports to market and support the market with the rollout of new store collateral and tools. Engage with Retail Activations, Retail Development, Training, Field Force and Finance teams.
• Drive efficiencies in the allocation of in-store resources, while ensuring an outstanding customer experience.
• Follow-up weekly stock orders and replenishments
• Understand the competitive environment – what does best in class training and retail experience look like in the industry.
• Manage external & internal supplier relationships
• Optimize procurement costs and increase operational process so that market teams are offloaded

About you:

• Minimum 4-6 years of retail sales or retail operation experience
• Previous experience at direct retail companies
• Strong operational and commercial acumen with a close attention to details
• Strong analytical skills to guide operational decisions
• Self-motivated and able to work independently
• Capability to be a hands-on type individual and demonstrating initiative
• Ability to be strategic, performance and results driven
• Building strong internal and external relationships with business stakeholders
• Proven organizational and negotiation skills

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.