Sales Order Processing Associate Manager

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

Reporting to Order to Cash Operations Manager.Sales Order Processing Associate Manager manages the end-to-end order flow for our customers’ orders.

Responsibilities:

Sales Order Management:

• Oversee all aspects of sales order processing, from order entry to invoicing.
• Ensure timely and accurate handling of sales orders in the system.

Coordination with Teams:

• Liaise with sales representatives, logistics, and local SOP market team to ensure stock availability and delivery schedules are met.
• Communicate proactively with internal teams and customer to solve issues related to order processing

Customer Service:

• Address customer inquiries and order related issues promptly and professionally.
• Manage order adjustments, cancellations, and refunds when necessary.

Process Optimization:

• Identify and implement improvements to streamline the order management process.
• Ensure compliance with company policies and standards.

Reporting & Analytics:

• Provide regular reporting and analysis on sales order metrics.
• Monitor order trends, delays, and discrepancies to drive operational improvements.

Team work and  performance management.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Minimum 3 years of experience in sales order management, customer operations, or a related role.
• Fluent in Japanese. Workable in English.
• Sales order processing of SAP Systems knowledge
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Demonstrated problem-solving and decision-making skills
• Strong working knowledge of Microsoft Office
• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
• Comfortable in a multi-cultural work environment and working with virtual teams.
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Excellent team task and performance management skills.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.