Summary
- Salary
- $21.00 - 23.00/hour + bonus opportunity
- Team
- Repair Services
- Location
- United States - Bolingbrook Service Center
About Us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
This is a full-time (40+ hours a week) position located onsite at our service center Bolingbrook Dyson location.
The hours for this role are day shifts, Tuesday to Saturday. Hours are subject to change based on customer demand.
Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.
Provide excellent customer service to ensure a positive in-store experience.
Input customer sales information into Dyson system to properly process orders.
Submit daily/weekly reports of products and customers serviced and other reporting as necessary
Properly manage parts usage and inventory as required and/or directed
Ensure all process activity is communicated and Dyson service levels are understood and exercised
Assist Customer Service Team in escalated repair instances
About you
Experience in a customer service and/or sales related position
Experience using and learning about consumer electronics, especially Dyson products
Aptitude for acquiring skills in technical repairs
Collaborative with proven success in team environments
Ability to prioritize and work in a fast-paced environment
Strong written, verbal and interpersonal communication skills
Experience using Microsoft Office, including Word, Outlook, and Excel;
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent required
Must be at least 18 years of age.
Benefits:
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
Dyson Matching 401K contributions
Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
Short-Term and Long-Term Disability
Employee Referral Program
Generous Dyson Product Discounts
Lifestyle benefits:
Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
Generous Maternity Leave Program
Employee Assistance Program
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
