Senior Business Analyst

About Us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

About The Team

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. 

Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.  We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team.

We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development – and many others.

About The Role

The Senior Business Analyst will have the following key responsibilities:

• Business Analysis
  • Plan, approach and deliver analysis activities with clearly defined outcomes, including:
    • Conducting interviews and workshops with stakeholders to gather, document, and validate business requirements
    • Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
    • Develop process maps and business models to enhance clarity and efficiency
    • Support the full project lifecycle with any development, testing or business change needs
    • Continuously review and assess the project delivery to ensure it will meet business requirements
  • Act as an internal consultant to stakeholders
  • Assist in the preparation of business cases
  • Plan and execute the analysis approach for projects as required

• Training & User Adoption
  • Develop training materials, user guides, and process documentation to support end-user adoption
  • Conduct training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
  • Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements

• Continuous Improvement & Ways of Working
  • Be an advocate for evolving standards and practices around ways of working
  • Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
  • Balance and prioritise workload, escalating conflicting demands where necessary
  • Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

• Leadership
  • Provide support to Business Analysts on the projects that you are working on
  • Ensure consistency and quality in the teams’ output
  • Collaborate with other team leads to prioritise the teams’ workload
  • Conduct 1:1s with direct reports on a regular basis
  • Support and aid your direct reports professional development
  • Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates, BAs and peers

About You

• Education & Experience
  • Proven experience as a Business Analyst or in a similar role, and within the Customer Relationship Management Service or wider eCommerce domain would be an advantage
  • Exposure to CRM or wider Commercial platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be a plus
  • Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
  • Demonstrated experience in analysis planning, requirements gathering and process analysis
  • Relevant professional qualifications are desirable, including either BCS International Diploma in Business Analysis or IIBA Level 3 Certified Business Analysis Professional (CBAP)

Communication & Interpersonal Skills

• Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels
• Strong time management and prioritization skills
• Detail-oriented and self-motivated, with a commitment to delivering high-quality work and deliver under pressure

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.