Senior E-commerce Manager – Marketplace

About Us

Dyson is a global technology company on a mission to improve peoples’ lives; whether that be by engineering high performance technology to keep their floors and air clean – to patented beauty innovation to style their hair.

Dyson has a long history of innovation in Japan, from James Dyson’s first commercial vacuum cleaner (G-Force) to the latest Dyson Zone: the Headphone with Air-purification.

Japan is one of Dyson’s most successful global markets with ambitious growth plans. In the coming years Dyson Japan is set to significantly increase the direct-to-consumer business both physical and digital. Despite significant growth we are still entrepreneurial at heart and are all inventive and hugely passionate about what we do.

If you are an ambitious, innovative Omni-channel sales professional with relevant ecommerce experience who is looking to develop your career in a fast-paced, dynamic company then we would like to speak to you.

Direct Digital team:

Do you think differently? Dyson machines work differently to others, so those who sell them need to think differently too.

The Dyson Direct to consumer business encompassing both Direct Digital (Web| Marketplace) & Direct Physical (Dyson Demo | Customer Service) is accelerating with ambitious future commercial growth plans. To support this trajectory Dyson is building an ambitious and experienced team with the best talent for the next phase of growth. As the Dyson Direct B2C business becomes more complex with plans for more channels and categories, we are looking for Senior Ecommerce Manager,

About the Role

This leader will own the overall performance, strategy, and relationship management, for our Marketplace channel business. Day to day this will mean working closely with the Head of Direct Sales and the Ecommerce Director to develop strategic and commercial business growth plans across multiple categories and channels into a singular commercial business approach. This will also include collaborating closely with channel and brand leads and other key business stakeholders including brand, finance and logistics.

Key Responsibilities

• Responsibility for unit volume, sales revenue, gross margin account, and all strategy and planning for the marketplace side of the Direct business.
• Own the sales targets for the marketplace side of the Direct business such as Rakuten and Yahoo.
• Understand and maximize channel & category profitability through the regular use of a margin tracker and make recommendation as applicable on channel prioritization to maximize gross margin opportunities. Act as first point of contact for channel leads on intra-channel challenges (EG: Inventory) and partner with finance to identify a balanced solution for channel and overall business growth.
• Own the relationships with our marketplace partners as the key Dyson representative. Define and set volume and revenue targets directly with Partners. Set Joint Business Planning (JBP) sessions and develop strategies to drive and maximize our growth on those channels.
• Lead discussions and drive outcomes with cross functional business units Inc. Brand, Supply Chain and Finance teams to obtain consensus and alignment on Direct business sales and campaign |account plan with senior stakeholders. Act as centralized point of contact for inbound finance and supply chain management risk/ opportunity and partner with these teams and channel owners to find the best solutions which enhance commercial outcomes.

About You

• Minimum 10 years of sales experience with a consumer goods company trading on Japan’s prominent ecommerce platforms (Amazon, Rakuten, Yahoo Mall, etc.) in a role leading or supporting sales strategy planning
• A strong understanding of a strategic e-commerce ecosystem, where to play and how to win. Especially, working experience with Amazon is a key.
• Solid understanding of and ability to manage a P&L. Strong mathematical & financial analysis skill.
• Proven delivery of sales targets
• Experienced in senior level account negotiations
• Strong background in Sales / demand planning
• English - business level / Japanese - native level
• Excellent analytical and quantitative skills, a passion for metrics and quantitative analysis, and the ability to turn analysis into actionable programs
• Comfort with technology, including the ability to understand key technical issues and their implications as well as to suggest alternative solutions
• Excellent written and oral communication skills; at ease when dealing with multiple stakeholders
• Demonstrable project management and collaboration skills to obtain the best results and / or problem solve.
• Experienced people manager
• Strong passion for Innovation, Problem-solving and Dyson products.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.