Senior E-Commerce Manager, Marketplace

About Us

Dyson is a global technology company with engineering, research, development, manufacturing and testing operations in Singapore, the UK, Malaysia, Mexico, China and the Philippines.

Having started in a coach house in the UK, Dyson has consistently grown since it was established in 1993. Today, it has a global headquarters in Singapore and a technology campus in the UK spanning over 700 acres in Malmesbury and Hullavington. Since 1993, Dyson has invested £1.7bn in its Wiltshire offices and laboratories that house the early-stage research, design and development of future Dyson technology. Dyson remains family-owned and employs 14,000 people globally including a 6,500 strong engineering team. It sells products in 85 markets in over 425 Dyson direct retail stores around the world, including a Dyson Virtual Reality Demo Store too.

Dyson is investing £2.75bn in the business to conceive revolutionary products and technologies, and has global teams of engineers, scientists and software developers focused on energy storage, high-speed electric digital motors, sensing and vision systems, robotics, machine learning technologies and AI. Since inventing the first cyclonic bagless vacuum cleaner – DC01 – in 1993, Dyson has created problem solving technologies in air purification, robotics, haircare, lighting, hand drying, and audio, with the launch of the Dyson OnTrac™, its first high-fidelity, audio-only headphones. In 2022, Dyson announced its £500m commitment across its beauty portfolio, which will facilitate the research and development of 20 new beauty products across the next four years.

Direct Digital team:

Do you think differently? Dyson machines work differently to others, so those who sell them need to think differently too.

The Dyson Direct to Consumer business is accelerating with ambitious future commercial growth plans. To support this trajectory Dyson is building an ambitious and experienced team with the best talent for the next phase of growth. As the Dyson Direct B2C business becomes more complex with plans for more channels and categories, we are looking for a Senior Ecommerce Manager.

About the Role

This team member will holistically create and manage the sales and campaign account plans for Rakuten & Yahoo, whilst while ensuring perfect execution against them working closely with cross functional teams and channel owners.

This team members will then continually monitor and review holistic direct performance vs. account plan working with channel leads to make recommendation to mitigate risk or drive increased opportunity where applicable.

Day to day this will mean working closely with the Head of Ecommerce to translate strategic and commercial business growth ambitions across multiple categories and channels into a singular commercial business approach. Then working with channel leads and other key business stakeholders including brand, finance and logistics will own building of the annual account plan accounting for campaigns, sales trends, promotions, seasonality, Inventory, NPD and product exits.

Key Responsibilities

• Delivery of unit volume, sales revenue, gross margin account & activity plan
• Work with senior stakeholders to develop an annual | monthly account plan that holistically captures the key strategic aims and outputs for Dyson as a direct retailer across multiple categories and channels.
• Work with Direct channel leads to deliver an annual | monthly account activation plan and forecast that accounts for sales trends, promotions, seasonality, supply chain, NPD and product exits etc to achieve business targets.
• Understand and maximise channel & category profitability through the regular use of a margin tracker and make recommendation as applicable on channel prioritisation to maximise gross margin opportunities.
• Act as first point of contact for channel leads on intra-channel challenges (EG: Inventory) and partner with finance to identify a balanced solution for channel and overall business growth.
• Work with channel leads to understand and embed ecommerce equation building blocks into account plans as required – Traffic, Conversion, and Average Value.
• Work closely with channel owners to monitor holistic performance and obtain recommendation as and when the direct business need to react. 
• Work with cross functional business units Inc. Brand, Supply Chain and Finance teams to obtain consensus and alignment on Direct business sales and campaign |account plan with senior stakeholders.
• Act as centralised point of contact for inbound finance and supply chain management risk/ opportunity and partner with these teams and channel owners to find the best solutions which enhance commercial outcomes.
• Incorporate both Direct Digital and Direct Physical requirements into plans to drive holistic view of business.
• Manage delivery and communication of monthly Internal Business Planning process working with key stakeholders. (IBP)

About You

• Minimum 8 years of sales experience with a consumer goods company trading on Japan’s prominent ecommerce platforms (Rakuten, Yahoo Mall, etc.) in a role leading or supporting sales strategy planning
• Experienced people manager
• A strong understanding of a strategic e-commerce ecosystem, where to play and how to win.
• Proven delivery of sales targets
• Solid understanding of and ability to manage a P&L.
• Experienced in senior level account negotiations
• English - business level / Japanese - fluent level
• Excellent analytical and quantitative skills, a passion for metrics and quantitative analysis, and the ability to turn analysis into actionable programs
• Comfort with technology, including the ability to understand key technical issues and their implications as well as to suggest alternative solutions
• Excellent written and oral communication skills; at ease when dealing with multiple stakeholders
• Demonstrable project management and collaboration skills to obtain the best results and / or problem solve.
• Strong passion for Innovation, Problem-solving and Dyson products.

#LI-DS1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.